What should be on your radar in 2025 as you seek to streamline and improve infrastructure and operations, and how they are monitored? There are no big surprises here: infrastructure & operations (I&O) will continue their significant transformation in 2025 as key operational excellence drivers. Organizations are multiplying innovative strategies to pursue efficiency and resilience. This article takes you on an express tour around key trends that will shape I&O and how you monitor a deepening stack in 2025.
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Increased adoption of AIOps
Artificial Intelligence for IT Operations (AIOps) is quickly evolving into a mainstream solution. With AIOps, organizations can benefit from real-time resource optimization, automated decision-making, and predictive incident resolution. This should enable the entire organization, whether IT, marketing, or manufacturing, to focus on innovation and high-value tasks rather than repetitive technical work best left to machines.
According to Forrester, “In 2025, technology leaders will triple the adoption of AI for IT operations (AIOps) platforms that provide contextual data to augment human judgment, automatically remediate incidents, and improve business outcomes.”
When it comes to IT monitoring, AIOps automates and improves IT operations, including event correlation, anomaly detection, and root cause analysis. This is inescapable for organizations dealing with the complexity of hybrid and multi-cloud environments. Enterprises will continue investing in AIOps to reduce downtime, predict potential disruptions, and enable proactive problem resolution.
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Focus on Sustainability in I&O
Sustainability is emerging as a critical consideration in IT operations. Gartner predicts that by 2026, 75% of CIOs will be held accountable for the environmental sustainability of IT. The Logicalis Global CIO Report for 2024, based on an annual survey of IT leaders, found that 90% of CIOs prioritize partners and vendors based on their sustainability credentials. The proliferation of energy-hungry AI is increasing the need for sustainable approaches.
I&O leaders are adopting green computing practices, optimizing data center energy consumption, and exploring renewable energy sources.
Sustainability-focused monitoring tools are gaining traction, allowing organizations to track their carbon footprint, monitor energy usage, and align operations with environmental goals. For some time now, Centreon has been helping organizations understand the emissions associated with their IT operations.
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Expanding Observability
Over the past few years, IT monitoring has evolved into a pillar of observability, and enabling business observability has been an important commitment for us at Centreon. Most organizations have implemented a tightly connected observability stack to gain deeper insights into their systems and improve decision-making, and these observability platforms are breaking new ground in 2025.
1) NOC, SOC and SECOps
In one form or another, observability enables most IT teams to detect and resolve problems faster, improve user experiences, and support complex microservices architectures. Observability is the ticket to ensuring that systems run smoothly and remain risk-resilient. In 2025, SecOps and Security Operations Centers (SOC) will become critical observability customers. AI is accelerating and simplifying the work of cybercriminals. According to network security experts at Palo Alto Networks, “In 2025, one of the most alarming trends in cybersecurity will be the increasing use of multi-vector attacks and multi-stage approaches.” In other words, criminals will now combine intrusion tactics, techniques, and procedures (TTPs) and target multiple areas at once to test defenses. Web-based, file-based, DNS-based, and ransomware attacks are expected to become more sophisticated.
In this context, interconnected network security tools and network monitoring tools augmented by AI will provide both the visibility and traction to prevent and detect cyberattacks at their earliest signs.
2) User-driven technology
Observability will take another step forward in 2025. Based on Splunk’s 2025 Observability Predictions, observability initiatives will be designed with customers in mind and observability data will be used in digital product roadmaps. This is opening a new path for proactivity. In addition to troubleshooting, ITOps and engineering teams can use observability data to better understand how end-users experience and react to the technology, whether an application, a website, etc., and use that knowledge to improve not only the digital experience but also digital products.
These two observability trends make it more important than ever to build a strong, comprehensive, and business-centric IT operations environment. And the Centreon platform is your perfect starting point.
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Hybrid and Multi-Cloud Monitoring
Hybrid and multi-cloud environments are now the norm across organizations and industries, driving the need for advanced monitoring solutions to fill the growing gaps.
In 2025, I&O will be seeking unified monitoring platforms that provide visibility across on-premises, cloud, and edge environments so they can seamlessly manage multiple cloud providers and deliver value-adding insights on SLAs and operations.
Reporting capabilities will be table-stakes. The geopolitical landscape in 2025 will only increase the focus on data privacy, security, and operational sovereignty. Organizations will not only need to be able to report on data sovereignty, but they’ll also need flexible options in terms of monitoring the cloud or monitoring with a cloud solution that aligns with industry and national regulations.
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The IT, OT, and IOT Mix
IT and OT convergence will be a major theme in 2025. The focus will be on enhancing cybersecurity measures to address growing vulnerabilities, the adoption of AI and machine learning for predictive maintenance and real-time analytics, and the rise of edge computing to process data closer to its source. High-level programming languages will be increasingly used in OT, enabling smoother integration with IT systems, while sustainability will gain prominence as organizations prioritize energy-efficient and environmentally friendly practices.
These advances are expected to increase operational efficiency, improve decision-making, and enhance security, positioning IT/OT convergence as a critical factor in the technological evolution of industries. Monitoring unconnected devices will be critical in this context.
And IOT?
When it comes to IOT, the proliferation of edge computing and IoT devices is reshaping the monitoring landscape. Data is increasingly being created and processed outside of traditional data centers. Gartner is expecting it to be as much as 75% of data flows in 2025. This underscores the need for robust edge monitoring capabilities.
In 2025, organizations will seek solutions that can monitor distributed environments and ensure real-time data analytics and security. The ability to combine IoT and broader IT monitoring will enable organizations to manage vast networks of devices while maintaining operational efficiency.
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Digital Experience Monitoring
As organizations tie their success to digital experiences, Digital Experience Monitoring (DEM) will remain a dominant focus in 2025, driven by the need to improve operational efficiency and competitiveness in a complex marketplace. DEM provides real-time visibility into performance bottlenecks and user pain points, helping organizations maintain service reliability, reduce downtime, and improve customer satisfaction-a key differentiator in competitive markets.
The proliferation of IoT, AI-driven applications, and edge computing increases the need for monitoring tools that can adapt to dynamic, distributed environments. More than ever, DEM and their ITOps counterparts will be seeking actionable insights through advanced analytics, enabling them to proactively address issues before they impact end users. DEM will serve as a cornerstone for operational efficiency, customer engagement, and sustainable innovation.
Ensuring that Digital Experience Monitoring (DEM) and IT infrastructure monitoring work together in 2025 is critical to delivering seamless, high-quality user experiences while maintaining operational efficiency. DEM focuses on the end-user perspective, measuring performance and usability across applications and devices, while IT infrastructure monitoring tracks the health and performance of the underlying systems, networks, and services. By integrating these two approaches, organizations can link user experience metrics to root cause analysis, enabling faster identification and resolution of issues that impact both users and system reliability.
Takeaway
The trends shaping IT monitoring and I&O in 2025 reflect a broader shift toward automation, sustainability, and user-centric approaches. Organizations are leveraging advanced technologies such as AIOps, full-stack observability, and edge computing to remain competitive and resilient in an increasingly digital world.
As organizations embrace these trends, I&O, armed with powerful monitoring capabilities, is evolving from a reactive function to a proactive enabler of operation excellence. By investing in the right tools and strategies, organizations can unlock new opportunities and deliver unparalleled value to their stakeholders.
To go further
- Peer Insights ebook “Monitoring Anything, Anywhere.”! Discover how Centreon can help you achieve the triple aim of operational excellence. Download our Peer Insights ebook to learn how nine industry leaders are achieving their uptime, efficiency, and performance goals.
- Contact us for a personalized demo and ask our monitoring experts any questions you may have.
- If you’re looking to acquire new IT monitoring capabilities, our peer-informed procurement guide “Aligning IT monitoring capabilities & budget using TCO” will help you to select the IT monitoring solution you need. Download the expert insight.
- Visit our resource center: ebooks, guides, reports, success stories, tutorials, and more to help you in your IT monitoring 🙂
- Join the Centreon community on The Watch.
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