Definition IT operations management—ITOM

IT Operations Management (ITOM) focuses on the attribution, deployment, monitoring and management of IT resources supporting digital business processes (internal or customer-facing). The IT Operations Management team is a stakeholder for full stack monitoring and analytics for applications, infrastructure and networks from cloud to edge (cloud to on premises), from mobile to mainframe. The ultimate objective of ITOM is faster service delivery, higher IT efficiency and ensuring quality user experiences.