Easy access to support
With our efficient incident reporting portal The Guard, you receive prompt assistance whenever needed! We answer you in English and French from Monday to Friday, 8am to 6pm (CET), or 24/7 according to your needs.
Included in all Centreon subscriptions, the Centreon Customer Care team ensures your monitoring platform runs smoothly with excellent support and maintenance services: incident reporting through our dedicated portal "The Guard", a phone hotline for blocking incidents, and service hours Monday to Friday from 8am to 6pm (CET). You'll also stay up to date with major and minor releases, new features, and security patches and hotfixes.
3 reasons to rely on the Centreon Customer Care Team
Qualitative maintenance
Anticipating and preventing issues is the key to ensuring your satisfaction. Thanks to a strong connection with our R&D team, we fix software problems to make them available in our future product versions.
Customer-centric approach
Your success is our priority. Our team is dynamic and invested in customer satisfaction, supporting you daily in the management of your requests.
See Centreon in action
Book a personalized demo with one of our monitoring experts.